Privacy & Data Security
At menang99, your privacy is more than a legal obligation — it is a core value. This document clearly explains how we collect, use, store, and protect your personal information every time you use our platform.
Our Privacy Commitment
All our data handling practices are built on these principles — not merely to comply with the law, but because we believe it is the right way to handle user information.
All data transmitted between your device and menang99 servers is protected with 256-bit SSL encryption — the same standard used by Malaysia's leading banking institutions.
You have the right to access, correct, download, or request deletion of your personal data at any time through your account settings or by contacting our team.
Menang99 has never and will never sell, rent, or trade users' personal information to any third party for marketing or commercial purposes.
We only collect data that is strictly necessary to provide our services. No excess data is collected purely for analytics or marketing purposes.
Your personal data is retained only for as long as necessary — whether to fulfill service requirements, legal obligations, or the period you agreed to at registration.
In the event of any data security breach affecting your information, menang99 will notify you within 72 hours in line with industry best practices.
Important Note: This Privacy Policy applies to all users of the menang99 platform, including our website and mobile app. By using the menang99 platform, you agree to the data collection and usage practices described in this document.
Menang99 takes our responsibility to protect the privacy and personal data of every user on our platform seriously. This Privacy Policy is prepared in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and international best practices in data protection.
This document explains in detail how menang99 — as data controller — collects, processes, stores, and protects your personal information. We also outline the rights you hold regarding your personal data and how you can exercise those rights.
If you have any questions about how we handle your personal data, our data protection team is ready to assist. Contact details can be found in the final section of this document.
Menang99 collects various types of personal data depending on your interactions with our platform. Below is a summary of the types of data we collect and their sources:
Menang99 does not collect facial biometric data through our app. The biometric login feature uses the authentication function provided by your device's operating system (such as Touch ID or Face ID), and that biometric data is not transmitted to or stored on menang99 servers.
Every piece of data we collect is used for a specific and legitimate purpose. Below is a summary table outlining the purpose of use for each data category:
| Data Type | Purpose of Use | Legal Basis |
|---|---|---|
| Identity Information | Account verification, KYC, fraud prevention | Legal obligations, contracts |
| Financial Information | Deposit & withdrawal processing, financial audits | Contract performance |
| Technical Data | Platform security, fraud detection, technical improvements | Legitimate Interest |
| Game Data | Wagering settlement, game audits, responsible gaming | Contract performance |
| Communication Data | Customer support, promotional notifications (with consent) | Consent, legitimate interest |
Menang99 will not use your data for any purpose not stated above without obtaining your consent first. You may withdraw consent for marketing communications at any time through your account settings.
Menang99 does not sell or rent your personal data to any party. However, there are specific situations where we need to share information with trusted parties for platform operations:
All third parties working with menang99 are bound by strict data protection agreements and are only permitted to use your information for the specified purposes.
Menang99 does not share your data with parent companies, affiliates, or business partners for cross-marketing purposes without your explicit consent. You may opt out of marketing communications at any time.
The menang99 platform uses cookies and similar tracking technologies to enhance user experience, maintain session security, and understand platform usage patterns. Below are the types of cookies we use:
You can manage cookie settings through your web browser. Please note that disabling certain essential cookies may affect platform functionality. For mobile apps, usage data settings can be managed through your device's privacy settings.
We invest seriously in security infrastructure to ensure your personal data is always protected. The technical security measures we have implemented include:
While menang99 implements comprehensive security measures, no system is entirely 100% risk-free. We recommend that users also take precautions such as using a strong password, enabling 2FA, and never sharing account information with anyone.
As a menang99 platform user, you have the following rights regarding your personal data in accordance with Malaysia's PDPA:
Request a copy of the personal data we hold about you within 21 working days.
Request correction of inaccurate or outdated data via account settings or customer support.
Request your personal data in a machine-readable format for transfer to another platform.
Request deletion of your personal data, subject to any active legal obligations.
Object to the processing of your data for marketing purposes or certain legitimate interests.
Request a restriction on the processing of your data in certain situations while a dispute is being resolved.
To exercise any of the above rights, contact the menang99 data protection team via live chat in the app. We will process your request within 14 business days and notify you of the outcome.
Your personal data is stored on servers located in secure data centers. Our data retention periods are as follows:
Some data may be processed outside Malaysia by third-party service providers we engage. In all such cases, we ensure protection equivalent to Malaysia's PDPA standards through legally binding data processing agreements.
The menang99 platform is strictly for individuals aged 18 and above. We do not knowingly collect, process, or store any personal data from individuals under the age of 18.
If we discover that a child's personal data has been collected inadvertently, we will take immediate action to delete that data and close the relevant account. If you believe your child or any minor has registered an account on our platform, please contact us immediately.
The menang99 platform may contain links to websites of game providers or other services. Please note that this Privacy Policy applies solely to the menang99 platform.
Menang99 is not responsible for the privacy practices or content of third-party websites accessed through links on our platform. We recommend reading the privacy policy of each third-party website you visit separately.
Menang99 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we offer.
We encourage you to review this page regularly. If you do not agree with any changes, you have the right to close your account and request deletion of your data.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact our team through the following channels:
Menang99 is committed to responding to all privacy enquiries within a reasonable timeframe. For unresolved complaints, you have the right to submit a complaint to the Malaysian Communications and Multimedia Commission (MCMC) or the relevant regulatory body.
Your Privacy is Protected
Now that you understand how menang99 protects your data, join our community with confidence. Over 500,000 members have trusted menang99 as their preferred online entertainment platform in Malaysia.